Effective Date: October 25, 2026

Website: https://mediclaserstore.com

At Medic Laser Store, we prioritize safe, secure, and efficient delivery for all our professional medical, dental, and aesthetic equipment. We partner with leading international freight forwarders and air cargo services to ensure your orders reach you in optimal condition.

Processing Time

• Standard Orders: Orders are typically processed and prepared for dispatch within 2 to 5 business days after payment confirmation.
• Custom & Special Order Equipment: Specialized machinery or custom configurations may require extended handling or calibration time (typically 7 to 14 business days). You will be notified of any lead time during order confirmation.

Shipping Options & Delivery Methods

We offer several shipping methods depending on the equipment size, weight, destination, and urgency:

• Air Cargo Freight (Recommended for Machinery):
  • Express and standard air freight services (e.g., via PT IndoExpress Logistics or partner international carriers) for fast and secure transport of high-value equipment.
  • Estimated delivery time: 5 to 10 business days post-dispatch.
• Standard Express Courier:
  • Suitable for smaller devices, replacement parts, handpieces, and consumables (e.g., DHL, FedEx, UPS).
  • Estimated delivery time: 3 to 7 business days.
• Sea Freight / Economy Cargo:
  • Available upon request for bulk shipments or heavy aesthetic platforms.
  • Estimated delivery time: 2 to 6 weeks depending on the destination port.

Packaging & Handling

All medical and aesthetic machines are packaged according to strict export safety standards:

• Equipment is secured inside heavy-duty wooden crates or reinforced flight cases with customized foam padding to prevent damage from shocks and vibrations during transit.
• Fragile components (lasers, optical handpieces, screens) are individually wrapped and shock-protected.

Tracking & Delivery Notifications

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment in real-time.
• You can also track your order status directly on our website at https://mediclaserstore.com/order-tracking.

Customs, Duties, and Import Taxes

• International Orders: Customers are responsible for any customs duties, taxes, VAT, or import clearance fees levied by the destination country.
• Documentation: We provide standard commercial invoices, packing lists, and export compliance documentation to facilitate smooth customs clearance.

Freight Damage & Delivery Inspection

• Upon Arrival: Please inspect the outer wooden crate or packaging carefully before signing the delivery acceptance receipt.
• If Damage is Visible:
  1. Take clear photos and videos of the damaged packaging and equipment immediately.
  2. Note the damage on the carrier’s delivery receipt before signing.
  3. Contact Medic Laser Store within 48 hours at info@mediclaserstore.com so we can assist with carrier insurance claims and replacements.

Contact Us

If you have questions regarding shipping options, freight quotes, or specific delivery requirements, please contact us:

• Email: info@mediclaserstore.com
• Contact Form: https://mediclaserstore.com/contact