Effective Date: October 25, 2026

Website: https://mediclaserstore.com

At Medic Laser Store, we strive to ensure that all professional medical and aesthetic equipment meets the highest quality and operational standards before dispatch. Please read our Refund and Returns Policy carefully to understand your rights and our procedures regarding returns, repairs, and refunds.

Overview & Return Window

Due to the professional and specialized nature of medical and aesthetic machinery, return requests must be initiated within 14 days of receiving your shipment.

To be eligible for a return or exchange:

• The item must be unused, in the same condition that you received it, and operate within original manufacturer parameters.
• The item must be in its original packaging, including all accessories, cables, software CDs/licenses, user manuals, and protective crates or cases.
• A valid proof of purchase (invoice, order number, or receipt) is required.

Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable:

• Consumables and single-use hygienic items (e.g., disposable treatment heads, needles, cartridges, gels, or protective eyewear once opened).
• Custom-ordered units, specialized configurations, or customized equipment.
• Downloadable software products or digital licensing keys.
• Equipment damaged due to improper installation, voltage fluctuations, unauthorized third-party repairs, or improper maintenance after delivery.

Inspection & Return Process

1. Submit a Claim: Contact our customer support team at info@mediclaserstore.com or via our Contact Page with your order number, serial number of the unit, and detailed videos/photos of the issue.
2. Return Authorization (RMA): Once your request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) along with return shipping instructions.
3. Packaging & Shipping: Securely pack the item in its original shipping freight crate or box to prevent damage during transit.

Note: Unless the return is due to a verifiable defect upon arrival or an incorrect shipment sent by us, the customer is responsible for all shipping fees, customs duties, and transit insurance costs for returned items.

Inspection & Refunds

Once your return is received and inspected by our technical team:

• We will send you an email notification confirming receipt of the returned item.
• We will notify you of the approval or rejection of your refund based on the machine’s condition and operational test results.
• Approved Refunds: If approved, your refund will be processed via bank wire transfer or original payment method within 5 to 10 business days. Restocking fees (up to 15%) may apply for non-defective returns.

Damaged or Defective Goods Upon Arrival

If your shipment arrives visibly damaged during freight transit:

1. Document the damage immediately by taking clear photos/videos of the outer packaging and crate before unpacking.
2. Report the issue to the freight carrier upon delivery signature and contact Medic Laser Store within 48 hours of receipt.
3. Defective components or transit-damaged items will be covered under warranty repair or parts replacement according to our warranty terms.

Contact Us

For any questions related to refunds, returns, or equipment support, please reach out to us:

Contact Form: https://mediclaserstore.com/contact

Email: info@mediclaserstore.com